Returns & Exchanges
At Heray Spice, we take pride in the quality of our hand-picked saffron and spices; if you are not completely satisfied with your purchase, we offer a 30-day window for returns on unopened items. Due to the food-grade nature of our products, we cannot accept returns on opened jars to ensure the highest safety and hygiene standards for all customers.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and a brief explanation for the return.
Verification and Approval
Our team will review your request to ensure the product is unopened and in its original packaging before issuing a Return Merchandise Authorization (RMA).
Pack and Ship
Securely package the items and ship them back to our Chicago facility using a tracked shipping method to ensure safe arrival.
Receive Refund
Once we inspect the returned spices, a refund will be processed to your original payment method within 5-7 business days, minus any shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing